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Once we’ve agreed on your product, design and price over WhatsApp or email, I’ll send you my full address which is in Jumeirah 1, Dubai. Send via courier such as Careem Box or Noon Send to my address. Any courier costs to my studio are paid by the customer as I cover the cost to deliver the finished bottle back to you.
*I only accept orders within Dubai, UAE.
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Once I receive your bottle, painting usually takes 4–5 days. If you have a specific date you need it for, just let me know when you enquire, and I’ll do my best to work around it.
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Once your bottle is finished, I will arrange a courier such as Careem Box or Noon Send to deliver it back to you. If you’re nearby, I may also be able to hand-deliver it myself.
*I only accept orders within Dubai, UAE.
DELIVERY & PICK-UP
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As every piece is personalised and made to order, I’m unable to accept returns or offer refunds once an order has been confirmed.
Because each piece is created specifically for you, please double-check that all details you provide, including names, dates, spelling and wording, are correct before placing your order.
I’ll always make sure to confirm any important details with you before I start painting, so if you’re unsure about anything, just ask!
RETURNS
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Each piece is carefully hand painted, so a little extra care will help keep your design looking its best for years to come.
For painted bottles:
Gentle hand wash only
Avoid scrubbing or wiping directly over the painted design
Do not put in the dishwasher
Do not soak
Do not use as an ice bucket
Leave to air dry or gently pat dry with a soft cloth
Please take extra care with painted bottles after refrigeration, as the painted details can become more delicate when cold.